We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period. All carriers’ related damages and discrepancies must be reported to us within 2 working days. Staffed Full-Service UPS Shipping and Drop Off Services. Mistakes cannot be rectified once the number of packages has been signed for. UPS Authorised Shipping Outlet in THE MAIL BOX STORE at 20 PENN MART SHOPPING CTR, NEW CASTLE, Delaware. If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED' If the number of parcels do not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY' It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Please note that if you order several items together and one is out of stock this will delay the whole order from a next day delivery to the longest lead time on the order. All orders need to be signed for and cannot be left without a signature. Please note we cannot be held responsible for any orders delayed in the carrier service as this is simply beyond our control. You will be notified by e-mail when your order is despatched, this e-mail will include your order consignment number and carrier contact details. Our customer service department will contact you if we foresee any delays beyond this, with the option to cancel or change your order. Items in stock are normally despatched within 24 hours on a 3-5 working day carrier service. We will contact you in the event of an order being placed to a different address to advise of these terms. If you are paying via American Express we can only deliver to the card holder’s address. If you choose to purchase a product for forward delivery to an address outside our delivery area should the item require any kind of repair or replacement, we will only collect the product from the UK delivery address. Please give us a call on 01538 266718 to discuss postage costs outside mainland UK. These charges are added to your order automatically if your order falls under these categories. VAT)Īll orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT) are subject to a delivery charge of £3.95 (inc. VAT)** to mainland England, Wales and Southern Scotland. Satisfactory delivery is a crucial part of the service offered by Countrystore, and we aim to provide an efficient, professional and punctual delivery schedule for all our customers.Ĭountrystore offers FREE standard delivery on orders exceeding £50.00 (inc.
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